Taxi dispatch software features checklist
Dispatch is where a cab operation is won or lost: the right duty to the right driver, on time, billed correctly. Use this checklist to judge any taxi dispatch software.
The dispatch core
| Must-have | What good looks like |
|---|---|
| Live duty assignment | Assign to an available driver and see status change in real time |
| Driver availability | Dispatch only sees on-duty, free drivers |
| Driver mobile app | Drivers accept duties, navigate and close trips |
| Live trip status | Enquiry, assigned, on trip, completed, at a glance |
Beyond the dispatch board
Dispatch alone is half the job. The software should also carry rate cards, GST billing, driver settlements and document tracking, or you are back to spreadsheets after every shift. Corporate and outstation work need contract pricing and trip sheets too.
Alerts and client experience
WhatsApp and SMS alerts for booking confirmation, driver details and payment keep clients informed without phone calls. For corporate clients, OTP-verified trips and clean monthly invoices matter.
Where ZeniaFleets fits
ZeniaFleets covers the whole checklist: live dispatch, driver app, settlements, GST billing and WhatsApp alerts. See taxi dispatch software, cab booking software and driver management software.